Terms and Conditions

Last Updated: 03.12.25 - 11:46:02

Part I: Terms of Service for the ninito Platform

1. The Agreement & Our Platform

These Part I terms govern your use of the ninito platform, provided by ninito AS ('ninito', 'we').

Our Role as an Intermediary: ninito connects you ('the User') with independent Merchants.

Your Contract is with the Merchant: When you place an order, you enter into a binding contract directly with the Merchant, as detailed in Part II.

2. User Accounts & Security

Registered Accounts: You can create a global ninito account using your phone number, secured via a one-time password (OTP).

Account Security: You are responsible for maintaining the security of your mobile device. ninito is not responsible for delays or failures in receiving OTPs due to issues with your mobile network provider.

User Responsibility: You are solely and fully responsible for all activities that occur under your account. You agree to provide accurate information and to notify ninito immediately of any unauthorized use.

Consent to Transactional Communications: By creating an account or placing a guest order, you consent to receive non-marketing, operational communications from ninito and the Merchant via SMS, email, or push notification regarding your orders (e.g., confirmations, status updates, pickup alerts).

Age Requirement: You must be at least 18 years old to create an account and purchase age-restricted products.

3. Placing Orders

Binding Order: Your order is considered placed and binding once payment is completed.

No Modifications or Cancellations: Once confirmed, an order cannot be modified or cancelled through the Platform. You must contact the Merchant directly for any change requests.

Merchant's Right to Reject: The Merchant may reject your order. If rejected after payment, you will be refunded.

Order Accuracy: You are responsible for ensuring all order details are correct.

4. Prices & Payment

Prices are set by Merchants and include applicable VAT.

We use secure third-party payment processors. By providing payment information, you authorize its use.

5. Pickup, Delivery & Fulfillment

Pickup Policy: Orders not collected within 60 minutes of the scheduled pickup time (or before the Merchant's closing time, whichever is sooner) may be discarded by the Merchant without a right to a refund.

Delivery Estimates: All provided delivery times are estimates only. ninito and the Merchants make no guarantee that orders will be delivered by any specific time.

No-Contact Delivery and Risk Transfer: When no-contact delivery is selected or applied to your order, the goods shall be deemed delivered when they are left at the designated location (such as your door) and the courier marks the order status as 'delivered' in the Platform. At that moment, risk of loss or damage to the goods transfers to you, and you bear all responsibility for the goods thereafter. ninito and the Merchant are not liable for any loss, theft, damage, or spoilage of goods after delivery has been completed, even if you did not personally receive the goods or were not aware they were delivered.

Delivery Presence Requirements: For standard delivery, you must be present at the delivery location from the time of placing the order until the products have been received. If you are not available at the confirmed delivery location within five (5) minutes of the courier's arrival and do not respond after two contact attempts by the courier, the delivery may be cancelled and you will be charged the full price of the order without refund.

Pre-Order Delivery: For pre-ordered deliveries, you must be present at the confirmed location from ten (10) minutes prior to the scheduled delivery time until the moment of delivery.

Age-Restricted Products: If your order includes age-restricted products (such as alcoholic beverages, tobacco products, or other age-restricted items), you must provide a valid government-issued photo identification document to the courier proving that you are of the legally required age to purchase such products. You may be refused delivery of age-restricted products if: (a) you cannot provide valid identification; (b) you appear to be intoxicated; (c) the courier reasonably believes you are not of legal age; or (d) delivery is otherwise prohibited by applicable law or regulation. If delivery of age-restricted products is refused for any of these reasons, you will be charged two times (2x) the combined amount of the delivery fee, service fee, and any applicable surcharges as compensation for the courier's time and the cost of returning the products to the Merchant. The age-restricted products will be returned to the Merchant and you will not receive a refund for those products. You acknowledge that this charge is a reasonable estimate of the actual costs and damages incurred.

6. Complaints and Allergen Information

You must address any complaints about your order directly to the Merchant.

Allergen information is provided by Merchants. ninito does not verify its accuracy. You are solely responsible for communicating any allergies directly to the Merchant.

7. Promotions and Loyalty Programs

Eligibility and Enrollment: All promotions and loyalty programs ('Programs') are offered at the Merchant's sole discretion. Participation in loyalty programs may be conditional upon you maintaining active consent to receive marketing. If you opt out of marketing, you may forfeit all accumulated loyalty benefits from that Merchant.

Earning and Redeeming Points or Rewards: When you participate in a Program, you may earn points or rewards according to the rules set by the Merchant. Points are typically earned on qualifying purchases only. A 'qualifying purchase' means a purchase properly identified to your account. Points or rewards are only earned on the actual amount spent (excluding taxes, surcharges, fees, gratuities, bag fees, bottle deposits, and any amounts loaded onto gift cards or stored value cards). If a promotional offer or discount is applied, you will only earn points on the net amount actually paid.

Points Have No Cash Value and Are Not Property: You understand and acknowledge that points or rewards have no cash value whatsoever. Points are not your property and you have no vested right, title, or interest in points or rewards. Points cannot be redeemed for cash, cannot be transferred, sold, or assigned to any other person or account, and cannot be combined across multiple accounts.

Points and Rewards Expiration: Points and rewards have no fixed expiration period and expire according to the terms set by each Merchant in their sole discretion. The Merchant may set any expiration period they choose, which may vary by Program, promotion, or customer. Expiration periods may be as short as immediate expiration or may be longer-term, entirely at the Merchant's discretion. If you opt out of a Program, close your account, or if your account is terminated for any reason, all points and rewards in your account will immediately expire and be void. Upon termination of any Program by the Merchant, any unused points or rewards will immediately expire and be void. The Merchant may change expiration policies at any time, which changes may affect points already in your account.

Verification and Correction: You are responsible for ensuring that points and rewards are correctly credited to your account. You must notify the Merchant within six (6) months of a qualifying purchase if you believe points were incorrectly calculated. The Merchant has no liability for any delay or failure to correctly credit points or rewards to your account.

Rewards Subject to Availability: All rewards are subject to availability and may be modified, substituted, or discontinued at any time without notice. The Merchant makes no guarantee of the continued availability of any reward. Some locations may not offer all advertised rewards.

No Refund of Points: When you redeem points or rewards for a product or service, the points are permanently deducted from your account and will not be refunded for any reason, even if your order is cancelled, you are unsatisfied with the product, or the product is unavailable.

Merchant's Right to Modify or Terminate Programs: The Merchant reserves the right, in its sole discretion, to cancel, modify, or discontinue any Program at any time, including any rules, terms, point accrual rates, redemption policies, expiration policies, rewards offered, or any other aspect of the Program. Such changes may affect points and rewards already in your account. The Merchant may make changes to correct typographical, pricing, or other errors, and you waive any rights relating to such errors.

Compliance and Forfeiture: The Merchant has the sole discretion to invalidate, void, or remove points from your account, or to suspend or terminate your participation in any Program (or your entire account), if the Merchant believes you have improperly obtained points, abused the Program, violated these Terms, engaged in fraud, or otherwise acted inconsistently with the Program rules. In that event, you forfeit all points and rewards you have accumulated (including properly obtained points) and you forfeit your right to participate in the Program in the future. The Merchant's determination of your compliance is final and binding.

8. Referral Programs

Referral Program Description: From time to time, Merchants may offer referral programs ('Referral Programs') through which existing users ('Referrers') can invite new users ('Referred Users') to join the Platform and place orders. Participation in any Referral Program is entirely at the Merchant's discretion and subject to the specific terms established by each Merchant.

Merchant Determines All Terms: The Merchant has sole and absolute discretion to determine all aspects of their Referral Program, including but not limited to: (a) whether to offer a Referral Program at all; (b) who is eligible to participate (Referrer and/or Referred User); (c) what reward, if any, will be provided; (d) the amount or value of any reward; (e) whether rewards are given to the Referrer, the Referred User, or both; (f) the minimum purchase amount or number of orders the Referred User must complete before any reward is granted; (g) time limits for completing qualifying actions; (h) geographic restrictions; (i) product or category restrictions; and (j) any other terms, conditions, or restrictions the Merchant deems appropriate.

No Guarantee of Rewards: You understand and acknowledge that referral rewards are not guaranteed. The Merchant may choose not to provide any reward, may set the reward amount at any level (including zero), and may change or terminate the Referral Program at any time without notice. The Merchant has no obligation to provide any minimum reward value or to continue any Referral Program.

Qualifying Thresholds: If a Merchant offers referral rewards, the Merchant will determine the qualifying threshold that the Referred User must meet before the Referrer (or Referred User, as applicable) receives any reward. This threshold may be based on a minimum purchase amount, number of orders, specific products purchased, or any other criteria set by the Merchant. The Referrer has no right to a reward unless and until the Referred User fully satisfies all qualifying conditions as determined by the Merchant.

Referral Tracking: When you refer a new user, you may be able to track the progress of your referral through the Platform, including whether the Referred User has registered, placed orders, and met any qualifying thresholds for rewards. This tracking information is provided for your convenience only and does not create any obligation for the Merchant to provide a reward. The Merchant's determination of whether qualifying conditions have been met is final and binding.

Rewards as Credits or Discounts: Referral rewards, if any, are typically provided as ninito credits, discount codes, or other promotional benefits as determined by the Merchant. Referral rewards have no cash value, cannot be redeemed for cash, and cannot be transferred, sold, or assigned. Referral rewards may have expiration dates and usage restrictions as set by the Merchant.

Abuse and Fraud Prevention: You may not abuse Referral Programs by creating fake accounts, using automated systems, self-referring, referring the same person multiple times, or engaging in any fraudulent or deceptive practices. ninito and the Merchant reserve the right to investigate suspected abuse, to invalidate any rewards obtained through abuse or fraud, to terminate your participation in Referral Programs, and to suspend or terminate your account. You will forfeit all referral rewards (past and future) if abuse is detected.

Modification and Termination: Merchants reserve the right to modify, suspend, or terminate any Referral Program at any time without notice. ninito may also modify, suspend, or terminate the referral functionality of the Platform at any time. Upon termination of a Referral Program, any pending or unclaimed rewards may be forfeited.

9. ninito Credits, Promotional Codes, and Tokens

Obtaining Credits and Promotional Codes: Users may obtain ninito credits, promotional codes, discount tokens, or other promotional benefits ('Credits') through various means, including but not limited to: (a) referral programs; (b) loyalty programs; (c) promotional campaigns established by ninito or Merchants; (d) compensation for service issues; (e) promotional partnerships; or (f) other promotional activities. The availability and terms of Credits are determined by ninito and/or the applicable Merchant in their sole discretion.

Promotional Campaign Terms: Credits obtained through promotional campaigns are subject to the specific terms and conditions established for each campaign. Promotional offers: (a) may only be used by the intended audience and for the intended purpose; (b) may not be duplicated, sold, transferred, or made available to the general public unless expressly permitted; (c) may be limited to specific Merchants, products, times of day, or geographic areas; (d) may require minimum purchase amounts; (e) cannot be combined with other offers unless expressly stated; and (f) are subject to availability and while supplies last.

No Cash Value: Credits have no cash value whatsoever and cannot be redeemed for cash or cash equivalent. Credits can only be used on the Platform to obtain discounts on qualifying purchases as specified in the applicable terms.

Expiration and Forfeiture: Credits have expiration dates as specified when granted or as displayed in your account. Upon expiration, Credits are automatically removed from your account and cannot be used, redeemed, or reinstated. Credits will also be immediately forfeited if: (a) your account is suspended or terminated for any reason; (b) you violate these Terms; (c) ninito or the Merchant detects abuse or fraud; or (d) Credits were granted in error or on incorrect grounds.

Single Use and Non-Transferability: Credits, including signup bonuses and one-time promotional Credits, can only be used once per account and cannot be transferred, sold, assigned, or combined across multiple accounts. You may only have one account and may only claim each promotional offer once, unless expressly stated otherwise.

Merchant Discretion and Modification: ninito and Merchants may unilaterally determine, modify, or revoke the terms applicable to Credits at any time, including eligibility requirements, redemption procedures, expiration periods, and applicable restrictions. ninito and Merchants may terminate or modify promotional campaigns at any time without notice.

Abuse and Revocation: If ninito or a Merchant detects any abuse of Credits, suspects fraud, or determines that Credits were granted on incorrect grounds, ninito or the Merchant may: (a) nullify and remove the Credits from your account; (b) invoice you for amounts paid using such Credits; (c) suspend or terminate your account; and (d) pursue any other remedies available. You agree to reimburse ninito or the Merchant for any amounts improperly obtained through abuse of Credits.

10. Your Responsibilities & Platform Use

You agree to use the Platform lawfully. Prohibited activities include fraudulent orders, filing illegitimate chargebacks, and abusive behavior.

11. User-Generated Content

If the Platform allows you to post content, such as reviews or ratings ('User Content'), you are solely responsible for it.

You grant ninito a worldwide, royalty-free, perpetual license to use, reproduce, and display your User Content in connection with the Platform.

ninito has the right, but not the obligation, to monitor and remove any User Content that we deem to violate these Terms.

12. Third-Party Links

The Platform may contain links to third-party websites. ninito has no control over, and assumes no responsibility for, the content or practices of any third-party websites.

13. ninito's Role & Comprehensive Limitation of Liability

Platform 'As Is': ninito provides the technology Platform 'as is' without any warranties of any kind, whether express or implied.

14. Intellectual Property

All content and software on the ninito Platform are the exclusive property of ninito AS.

15. Privacy

Your use of the Platform is governed by the ninito Platform Privacy Policy.

16. Account Suspension and Termination

ninito reserves the right to suspend or terminate your account, without prior notice, for any breach of these Terms, especially in cases of fraud or abuse. Upon termination, all points and rewards will be immediately forfeited.

17. Indemnification

You agree to indemnify, defend, and hold harmless ninito AS, its affiliates, and the Merchants, and their respective officers, directors, employees, and agents, from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to your violation of these Terms, your use of the Platform, your orders, or your violation of any law or the rights of any third party.

18. General Provisions

Changes to Terms: We may modify these Terms at any time without prior notice. Any changes will become effective immediately upon posting the revised Terms. Your continued use of the Platform after any such changes constitutes your acceptance of the new Terms. You are solely responsible for remaining knowledgeable about and in compliance with these Terms.

Governing Law: These Terms are governed by the laws of Norway without regard to conflict of law principles.

Severability: If any provision is found to be unenforceable, the remaining provisions will remain in full force.

No Waiver: Any failure by ninito to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Entire Agreement: These Terms and the Privacy Policy constitute the entire agreement between you and ninito.

Assignment: You may not assign or transfer these Terms or your account without ninito's prior written consent. ninito may assign these Terms at any time without notice.

19. Dispute Resolution, Arbitration, Class Action Waiver, and Jury Trial Waiver

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Mandatory Arbitration: You and ninito agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or any transaction or relationship between you and ninito (including any dispute about the validity, enforceability, or scope of these Terms or this arbitration provision) shall be resolved exclusively by binding arbitration administered by the Norwegian Arbitration Association, rather than in court. The arbitration shall be conducted in Oslo, Norway, in accordance with the rules of the Norwegian Arbitration Association. Judgment on the arbitration award may be entered in any court having jurisdiction.

Class Action Waiver: YOU AND NINITO AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. Unless both you and ninito agree otherwise in writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative, class, or consolidated proceeding.

Jury Trial Waiver: YOU AND NINITO HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and ninito are instead electing to have claims and disputes resolved by arbitration.

Merchant Disputes: Disputes directly related to your purchase from a Merchant (such as product quality, delivery, or Merchant-specific policies) are between you and that Merchant. However, the arbitration, class action waiver, and jury trial waiver provisions above also apply to disputes with Merchants to the fullest extent permitted by law.

Consumer Protection Savings Clause: IMPORTANT - If you are a consumer located in Norway or the European Economic Area (EEA), nothing in this arbitration agreement shall deprive you of the protection afforded by mandatory provisions of Norwegian consumer protection law (including the Norwegian Consumer Purchases Act) or other applicable consumer protection laws of your country of domicile. To the extent the arbitration agreement conflicts with mandatory consumer protection laws, those mandatory provisions shall prevail. Norwegian consumers retain the right to bring disputes before Norwegian courts and to refer complaints to the Norwegian Consumer Authority (Forbrukertilsynet) or other applicable consumer dispute resolution bodies, notwithstanding this arbitration agreement.

Opt-Out: You may opt out of this arbitration agreement by sending written notice to ninito at policy@ninito.no within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of this arbitration agreement.

Exceptions: Notwithstanding the above, either party may bring a claim in small claims court if the claim qualifies. Additionally, either party may seek injunctive or equitable relief in court to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights.

Part II: Terms and Conditions of Purchase from LTACOS AS

This part of the agreement is directly between you and the Merchant.

1. The Agreement & Parties

2. Pricing, Promotions, and Order Errors

The Seller reserves the right to cancel or modify any order if there is any error in pricing (whether significant or minor), product description, availability, or if a discount or promotion is applied incorrectly. The Seller may make changes to any element of an order to correct for typographical, printing, technical, or other errors. You waive any and all rights relating to such errors. In the event of an error, the Seller will attempt to contact you to offer the choice of proceeding with the corrected terms or receiving a full refund. Offers, promotions, and prices are subject to change at any time without notice and may vary by location.

3. Product Substitutions

Out-of-Stock Products: Products offered through the Platform may be temporarily out of stock. If you have enabled substitutions for your order (prior to completing your purchase), you authorize the Merchant to substitute out-of-stock items with similar items at the Merchant's discretion.

Substitution Principles: When the Merchant substitutes an out-of-stock item, the Merchant will select a substitute based on what the Merchant considers to be the most appropriate alternative, considering factors such as quantity, quality, and price similarity to the original item. The Merchant will make reasonable efforts to substitute: (a) allergen-safe equivalents (e.g., lactose-free items substituted only with lactose-free items, gluten-free with gluten-free); (b) diet or light products with diet or light alternatives; (c) organic products with organic alternatives where available; and (d) similar flavor profiles where reasonably possible. However, the Merchant makes no guarantee that substitutes will match all characteristics of the original item.

Pricing of Substitutes: If the substitute item is more expensive than the original item, you will not be charged more than the price of the original item. If the substitute item is less expensive, you will be charged the lower price of the substitute.

No Liability for Substitutions: The Merchant is not liable for any dissatisfaction with substituted items. If you have not enabled substitutions and an item is out of stock, the Merchant will fulfill the remaining portion of your order without the unavailable item, and you will not be charged for the unavailable item.

4. Weight-Based Pricing

Variable-Weight Products: Certain products are sold by weight (such as fresh produce, meat, deli items, or bulk goods). For weight-based products, the exact weight and therefore the exact price cannot be determined until the product is weighed by the Merchant.

Estimated Pricing: When you add a weight-based product to your order, the price displayed is only an estimate based on an assumed average weight. The final price will be determined by the actual weight of the product you receive.

Authorization Hold: To cover potential price variations for weight-based products, ninito or the payment processor will make a temporary authorization hold on your payment method. The amount of this authorization hold will be up to twenty percent (20%) above the estimated value of weight-based products in your order.

Final Pricing and Adjustments: After your order is fulfilled, the final price will be charged based on the actual weight of each weight-based product. If the actual weight is less than estimated, you will be refunded the difference. If the actual weight is greater than estimated, you will be charged the additional amount from the authorization hold. Any unused portion of the authorization hold will be released or refunded according to your payment method's standard procedures.

Acceptance of Weight Variance: By ordering weight-based products, you acknowledge and accept that the final price may differ from the estimated price, and you authorize ninito and the Merchant to charge you the actual price based on actual weight.

5. Minimum Order Values and Fees

Merchant-Set Minimums: Merchants may establish minimum order values for orders placed through the Platform. If a minimum order value applies, you will be notified before you complete your purchase.

Meeting Minimum Requirements: If your order does not meet the Merchant's minimum order value, you will have the option to: (a) add additional items to your order to meet the minimum; or (b) pay a small order fee equal to the difference between your order value and the minimum order value.

Merchant Discretion: Minimum order values, small order fees, and the availability of either option are determined solely by the Merchant and may vary by Merchant, location, time of day, or delivery method.

6. Allergens and Dietary Information

The Seller makes efforts to provide allergen information but cannot guarantee an entirely allergen-free environment or the complete accuracy of ingredient or allergen information. Customers with severe allergies or dietary restrictions are solely responsible for contacting the Seller directly before ordering.

7. Collection and Service Refusal

Goods not collected as per the policy in Part I will be charged in full and will not be refunded.

The Seller reserves the absolute right to refuse service to any person for any reason deemed necessary for the safety and well-being of its staff, premises, and other customers, including but not limited to cases of suspected intoxication, abusive behavior, violation of these Terms, or past violations.

8. Right of Withdrawal

The statutory right of withdrawal does not apply to purchases of food, beverages, and other perishable goods. All such sales are final and non-refundable.

9. Seller's Limited Liability

The Seller is not liable for failures to deliver or perform due to circumstances beyond its control (force majeure), including but not limited to acts of God, natural disasters, strikes, equipment failures, supply shortages, or government actions.

To the fullest extent permitted by law, the Seller's total liability to you for any claim arising out of your purchase shall not exceed the amount you paid for the specific order giving rise to the claim.

10. Privacy

Your personal data is processed in accordance with the ninito Platform Privacy Policy.

11. Right of Withdrawal for Consumers

Norwegian Consumer Rights: If you are a consumer (a natural person using the Platform for purposes outside your trade, business, craft, or profession), you have a statutory right of withdrawal in accordance with Norwegian consumer protection law.

Limitations on Right of Withdrawal: The right of withdrawal does not apply to Purchase Agreements concerning: (a) perishable goods such as food and beverages which may quickly pass their expiration date; (b) sealed goods which are not suitable for return due to health protection or hygiene reasons, if unsealed after delivery; (c) goods made to your specifications or clearly personalized; (d) sealed audio, video, or software which was unsealed after delivery; or (e) goods which, by their nature, are inseparably mixed with other items after delivery.

14-Day Withdrawal Period: For goods to which the right of withdrawal applies, you may withdraw from the Purchase Agreement within 14 days from the day of delivery without giving a reason. To exercise your right of withdrawal, you must inform the Merchant (through ninito customer service or directly) by means of a clear statement (email or in-app message) within the 14-day period. You must return the goods to the Merchant as soon as possible and no later than 14 days after notifying us of your withdrawal. You bear the direct costs of returning the goods unless otherwise agreed. The returned goods must be in unused condition and capable of being resold.

Refunds: If you withdraw from a Purchase Agreement, the Merchant (or ninito on the Merchant's behalf) will refund all payments received from you, including delivery fees, no later than 14 days from the date we received notice of your withdrawal. The refund will be made using the same payment method you used for the original purchase, unless expressly agreed otherwise. The Merchant may withhold the refund until the goods have been returned or you have provided proof of return, whichever is earlier.

12. Complaints, Defects, and Product Liability

Inspection Obligation: You are responsible for inspecting the products in your order without undue delay after receiving the order. For perishable goods such as food, inspection should occur immediately upon receipt.

Reporting Defects: If there are any defects, quality shortcomings, missing items, or non-conformities in the products, you must notify the Merchant (through ninito customer service or directly) as soon as possible. For perishable goods, notice must be given immediately. For other consumer goods, notice should be given within a reasonable time from discovering the defect. The Merchant or ninito may request photographic documentation of the defect.

Merchant Liability: The Merchant is solely responsible for the quality, safety, accurate labeling, and packaging of their products. The Merchant has statutory defect liability for their products as set out in Norwegian consumer protection law, including the Norwegian Consumer Purchases Act. You may be entitled to remedies including price reduction, replacement, repair, or cancellation of the Purchase Agreement and refund, in accordance with applicable law.

ninito's Role: ninito acts as an intermediary and technology provider. While ninito facilitates complaints and may process refunds on the Merchant's behalf, the Merchant retains ultimate responsibility for product quality and defect liability. ninito does not guarantee the accuracy of information provided by Merchants regarding menus, ingredients, allergens, prices, or opening hours.

13. Conflict Resolution and Governing Law

Governing Law: All purchases are governed by Norwegian law without regard to conflict of law principles. If you are a consumer, you cannot be deprived of the protection afforded by mandatory provisions of Norwegian consumer protection law or the law of your country of domicile.

Complaints Process: Complaints regarding your order should be directed to the Merchant through ninito customer service or directly to the Merchant. ninito will assist in facilitating the resolution of complaints.

Dispute Resolution for Consumers: If you are a Norwegian consumer, you have the right to: (a) bring disputes before Norwegian courts, regardless of these Terms (Norwegian consumers may always institute proceedings in the competent court of their domicile); (b) refer disputes to the Norwegian Consumer Authority (Forbrukertilsynet - www.forbrukertilsynet.no) for mediation and assistance; (c) refer disputes to the Norwegian Consumer Disputes Committee (Forbrukerrådet) or other applicable out-of-court dispute resolution bodies; or (d) use other dispute resolution mechanisms provided under Norwegian or EU law. These consumer rights exist notwithstanding the arbitration provisions in Part I, Section 19.

Business Disputes: For disputes not involving consumers (such as disputes between businesses), disputes are subject to the arbitration, class action waiver, and jury trial waiver provisions set forth in Part I, Section 19, to the fullest extent permitted by law.

Acceptance of Combined Terms

By completing your order, you confirm that you have read, understood, and agree to be bound by both Part I (Terms of Service for the ninito Platform) and Part II (Terms and Conditions of Purchase from LTACOS AS). If you are a consumer, your mandatory rights under Norwegian consumer protection law are preserved notwithstanding any other provisions in these Terms.